Customer Support

Hours: Mon–Fri, 10:00–17:00 (JST)

Contact: Please use the contact form (no phone support).

Response time: Typically by the next business day or later.

Outside hours/holidays: No replies on weekends or public holidays.

Orders

We cannot accept cancellations or changes (item, color, size, etc.) after an order is placed or after delivery due to customer preference.

Please review your order carefully before checkout.

Delivery

Deliveries may be delayed by severe weather or transportation disruptions.

Thank you for your understanding.

After You Order

For order inquiries, please contact us using the same name/email used at checkout and include your order number.

For security reasons, we can only assist the purchasing customer.